Technical Help
Quick Help Links
Having technical problems?
This site has been tested on a number of Operating Systems such as Windows, macOS and Linux (such as Ubuntu, Mint, etc.), and web browsers such as IE (Internet Explorer), FireFox, Opera, Safari, Chrome and Edge. The site also uses a wide range of methods of interactivity. Your browser will need to be enabled for Javascript and must accept cookies. Clicking the Check Computer button below will display some information that should help you confirm if any of these are not enabled or installed:
Your computer
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| Operating System | |
| Screen Resolution | |
| JavaScript | |
| Cookies | |
| IP Address | |
The following links may be helpful in resolving any JavaScript and Cookie problems indicated above:
Java
Because Java is no longer supported in any mainstream web browser, all Java applets used by this site have therefore been deprecated. Where possible, they have been converted to JavaScript.Internet Explorer
This browser is no longer supported - please upgrade to a currently supported program.Log In Issues
If you are on a school/college/university network and are having problems logging in (or remaining logged in) then the first thing to try is logging in from outside of that network. If that is successful then this indicates a problem on the network itself and, obviously, this is beyond our capability to resolve.We have encountered problems in the past with networks being locked down in ways that prevent aspects of the site from working properly. If you experience this yourself you will need to speak to your IT/network technicians in order to try to resolve the issue. Unfortunately, even though we hear that these problems are resolved on the rare occasions they do arise no one has actually told us what the fix actually is. So if you do experience this, and it is resolved, please contact us via the feedback form and tell us so that we can note the solution on these pages!
School Network Problems
A common theme for all of those reporting issues was that they were all on a school IT network. We suspect that some setting on the network is stripping certain cookies out of the network before they reach the computer. One way to test this is to access the site from a computer outside the school (i.e. your home computer) to see if that works without problem. If you find that to be the case you need to speak to your School IT/network department to see if they can alter the settings. The cookie that records the syllabus has the name mathsneta_ck.We have also had other reports where certain question pages refuse to load or questions not appearing when trying to create exam prints. If you are using a filter (such as Smoothwall) then please ask your IT department to make sure it is not blocking specific files on the site. We have had an instance reported where the /js/mathsfuncs.js file was being blocked, which was causing such problems.